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Last Updated:  7/11/2023




Moore Books wants you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns for refund or merchandise credit under the following terms and conditions.


Please note that only physical products are eligible to be returned and refunded.  Digital products, because they are immediately downloaded at the point of purchase, are not included in this policy.


  1. ITEM CONDITION. Unless an item is being returned because it was damaged or defective upon receipt, item(s) to be returned must be in new, unused, and saleable condition with a copy of your return authorization.  

  2. FORM OF PAYMENT. For returned items, refunds will be issued  in the original form of payment. If the original form of payment is unavailable, store credit may be issued at our discretion. Shipping and handling fees will be deducted from the refund amount if applicable unless otherwise stated.

  3. EXCLUDED ITEMS. All items, with the exception of the following, are eligible for return clearance items, final sale items, special-order items, custom made products, and books purchases with gift cards.

    We reserve the right to refuse any return if the item does not meet the above criteria or at the discretion of store management.


4.         IN-STORE RETURNS. Moore Books does not operate a physical store.


5.         ONLINE RETURNS. For items purchased online, returns are accepted within 30  days of the delivery date. To initiate a return, please contact us at to obtain a return authorization. Please include your original order number and reason for the return. Returns that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once your return is received.


6.         RETURN SHIPPING. Return authorization for items shipped in error, or items that are being returned because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned for other reasons will be be paid for by the customer.



7.         RESTOCKING FEE.  


Restocking fees are not charged by Moore Books.


If you have any questions about this return policy, please contact us at:

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